Delivery and Refund / Returns Policy

At Good ProductsRX, we strive to make your purchase easy, safe, and reliable. This policy explains how we deliver items, how to get your money back, how to return items, and how to fix problems.

Delivery Policy

Order Processing

We process all orders within 1 to 2 business days of receiving confirmation. If you order something on a weekend or holiday, it won’t be processed until the next working day.

Shipping Timeframes

We offer the following delivery options:

  • Standard Shipping: Delivery within 2–3 business days
  • Express Shipping: Delivery within 1–2 business days
  • Overnight Shipping: Next business day delivery

Depending on where you reside, the courier service you use, and factors such as weather or customs clearance, delivery times may vary. 

Shipping Locations

We currently deliver to:

  • United States
  • Canada

Discreet & Secure Packaging

To protect your privacy, all orders are sent in plain, unmarked boxes.

Tracking Information

You will get an email with a tracking number as soon as your item ships. This way, you can check where your item is at any time.

Refund & Returns Policy

Because of the nature of pharmaceutical products, we have strict rules and regulations in place to ensure safety, compliance, and product integrity at all times.

Policy on Returns

In most cases, we don’t take back prescriptions that have already been ordered or delivered. That is to keep things secure and prevent them from being misused or getting dirty. 

However, exceptions may be considered in the following cases:

  • You got the incorrect item
  • The item came broken or was not working well.
  • The order wasn’t complete. 

To request a review, please get in touch with us within 48 hours of delivery with relevant details and proof (such as images).

Refund Policy

Refunds may be issued under certain conditions after review:

Eligible Situations

  • Order not delivered on time (not including delays caused by things outside of your control)
  • The courier confirmed that the cargo was lost.
  • Confirmed problem with the wrong or broken product 

Non-Eligible Situations

  • The purchaser gave the wrong shipping address.
  • Delays caused by customs, delivery providers, or things that come up unexpectedly
  • Changed your mind after the purchase was shipped
  • Using or treating items incorrectly 

Refund Process

If your refund request is approved:

  • Refunds or repayments will be sent back with the same payment method the customer used.
  • It might take one to two business days for the refund to appear in your account.

Order Issues & Support

We strongly advise you to contact our support team right away if you experience any problems with your order. We promise to review each issue carefully and provide appropriate solutions. 

Policy Updates

Good Products may update or modify this policy at any time without prior notice. We recommend that you review this page periodically to stay informed of any changes. 

Contact Us

If you have any questions about shipping, returns, or refunds, please get in touch with our support team. We are here to help you and make sure everything goes well.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.